Privacy Policy for Smiileys Marketplace

Last updated: 8/9/2025

At Smiileys Marketplace (“Smiileys”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our website, mobile services, or interact with vendors and affiliates.

1. Information We Collect

When you use Smiileys Marketplace, we may collect:

Account Information: Name, email address, phone number, billing/shipping addresses, and login details.
Transaction Data: Products purchased, order history, payment status, and delivery details.
Media & Uploads: Vendors may upload product images, descriptions, or promotional media. Buyers may upload profile pictures or reviews.
Technical Data: IP address, browser type, device information, and cookies.
Payment Information: Payments are processed securely through third-party gateways. We do not store sensitive card or banking details on our servers.

2. How We Use Your Information

We use collected information to:

Provide and manage marketplace services.
Process orders, payments, and deliveries.
Facilitate vendor and affiliate operations.
Communicate with you (order updates, marketing emails, security alerts).
Improve website functionality, security, and user experience.

3. Data Sharing & Disclosure

We do not sell personal data. However, we may share limited information with:

Vendors & Sellers: Only the information required to fulfill your orders (e.g., shipping address).
Logistics Partners: Delivery providers may receive your name, address, and contact details.
Payment Processors: To securely handle your transactions.
Affiliates/Partners: To track referral sales while respecting user privacy.
Legal Authorities: If required by law, court order, or fraud investigation.

4. Media & Images Uploaded

Vendors are responsible for ensuring they have the right to upload and use product images or media.
Buyers uploading profile pictures or reviews must avoid offensive, misleading, or copyrighted material.
We may remove content that violates marketplace rules.

5. Data Retention

Customer Accounts: Retained until you request deletion.
Orders & Transactions: Kept for up to 7 years for tax and accounting purposes.
Vendor Data: Retained while vendors are active; archived if inactive.
Inactive Accounts: May be deleted after 24 months of inactivity.

6. Cookies & Tracking

We use cookies to:

Enable login and secure checkout.
Remember shopping cart details.
Improve site analytics and marketing performance.
Third-party cookies (Google Analytics, social media, affiliates) may track usage for insights and ads.

You can disable cookies in your browser, but some features may not work properly.

7. Payment Information & Access Control

Payments are handled via third-party payment processors.
Smiileys does not store sensitive card or banking data.
Only authorized finance staff may access limited transaction references for dispute resolution.
Vendors never see buyer card details — only payment confirmation status.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Opt out of marketing communications.
Request export of your personal data.
Request deletion of your account at any time.

9. Security

We use SSL encryption, secure authentication, and regular monitoring to protect user data. However, no online service can guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

📧 info@smiileys.com
🌐 https://smiileys.com/contact/

Privacy Policy